Customer Briefing Center

Workflow Concepts Customer Briefing and Demo center is a state of the art facility that showcases the latest in Cisco Webex business telephone and contact center solutions.​​

We offer a three day, onsite briefing that covers all the latest AI based collaboration solutions of Calling as a Service (CaaS), Contact Center as a Service (CCaaS) and Communication Platform as a Service (CPaaS).​​

A typical agenda of a visit

We cover all the critical technologies to build a successful CX solution that provide your customers with the best possible experience leveraging the channels and automation of their choice.​​

Please call or email for more information at info@workflowconcepts.com or 207-558-8600.​​

Tuesday – 8:30am Start

  • 8:30am to 11:30am – Cisco Webex Calling Overview
    • Control Hub​
    • Reporting Overview​
    • PSTN/Cloud Connected Calling Overview​
  • 11:30am to 12:30pm – WORK BREAK 1 Hr
  • 12:30 to 1pm – Lunch onsite
  • 1pm to 3:30pm – Webex Contact Center Overview
    • Webex Contact Center Overview​
    • Webex Agent​
    • Webex Supervisor​
  • 4:30 pm – Wrap

Wednesday – 8:30am Start

  • 8:30am to 9am – Recap previous day with JP
  • 9am to 11:30am – KC Flowbuilder/Google CCAI Overview
    • Virtual Agent​
    • Intents​
  • 11:30am to 12:30pm – WORK BREAK 1 Hr
  • 12:30 to 1pm – Lunch onsite
  • 1pm to 3pm Webex Contact Center Overview Continued
    • Omni Channel Details​
    • Flow Builder​
    • Workflows​
    • Customizations​
    • Analyzer​
  • 3:30pm – Wrap​
  • 5pm –Dinner at Boone’s​

Thursday – 8:30am Start

  • 8:30am to 10:30am – Webex Connect Overview (CPaaS, IMI Mobile)
    • Virtual Agent, Google CCAI​
    • Competitive overview and discussion​
    • Guild future overview and timeline​
    • Start strawman, high level overview​
  • 10:30am to 12pm – Wrap-up and next steps
    • Competitive Overview​
    • Guild Future Overview & Timeline​
  • 12pm Wrap/Lunch/Airport